We help environmental businesses to understand their customers better.
We facilitate discussions, synthesise knowledge and co-design solutions.
Our Services
We work with government, industry and the community on projects like infrastructure pilots, community programs, market testing and validation
Analyse
We work hard to engage and understand people
Clarity about the problem is key to success. We believe the best place to start is from a place of understanding.
We provide:
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Structured meeting facilitation, customer scans and one-one interviews that increase trust, openness and participation
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Data analysis including existing research and data
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Data synthesis structured to provide powerful insights such as problem identification, frustrations, needs and opportunities
Design
Our design processes create innovative solutions
We undertake human focussed and data driven co-design processes, where idea testing and validation are essential to success.
We provide:
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Collaborative, innovative and creative idea generation and decision making with stakeholders
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Human centred design processes to generate design solutions
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Idea testing through rapid prototyping, validation and MVP
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Documentation of final outcomes outlining processes, systems and structures.
Launch
We help you to hit the ground running
Our launch and marketing strategies ensures customer awareness and uptake. We provide full service including marketing and communications support.
We provide:
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Complete roll out strategy to achieve program objectives
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Monitoring and evaluation to ensure to streamline processes and improve outcomes
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Human resource planning, training and outsourcing support
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Marketing including 2D/3D animations, video production, graphic design, print and digital media
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Communication using simple language including key messages, FAQs, media releases and written content
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Customer recruitment including call scripts, sales copy, user on-boarding and user manuals.
